How we ship and deliver orders placed through orcarobotics.in.
This policy explains how we ship and deliver orders placed through orcarobotics.in and forms part of our Terms & Conditions. By placing an order, you agree to this policy.
We ship across India and to selected international locations on request. Shipping is available only to addresses that our courier partners can serve. If your pincode is not serviceable, checkout will not accept the order.
Orders are processed within 1-3 business days after payment confirmation. Orders are not processed on Sundays and public holidays. Orders placed after 6:00 PM IST or on a non-working day are processed on the next business day. Bulk orders and made-to-order items may take longer, and we will confirm the timeline in the quotation or by email.
Delivery typically takes 3-7 business days after dispatch, depending on your location. Remote areas may take longer. These timelines are estimates and not guarantees. Delays may occur due to courier issues, weather, strikes, public holidays or other circumstances beyond our control.
Shipping charges apply to all orders. They are calculated based on your delivery location and the weight of your order, and are shown at checkout before you pay. Any customs duties or import taxes on international shipments are the customer's responsibility.
Shipping charges are non-refundable, except where we cancel the order or the item is lost in transit.
Once your order is dispatched, we send tracking details to the email address or phone number you gave at checkout. We use these only for order and delivery updates, not for marketing, unless you opted in at checkout. Tracking may take up to 24-48 hours to show updates after dispatch.
Please enter a complete and accurate address, pincode and working phone number at checkout. Our couriers may call you to confirm delivery. We are not responsible for failed deliveries caused by incorrect or incomplete details, an unreachable phone number, or no one being available to receive the package.
If a delivery fails for these reasons and the package is returned to us, we may charge the re-shipping cost before sending it again. We cannot change the delivery address after the order is dispatched.
To deliver your order, we share your name, delivery address and phone number with our courier partners. They may use this only to deliver your order and contact you about the delivery. Details of how we handle your personal data are in our Privacy Policy.
Please check the package when you receive it. If the outer packaging looks damaged, opened or tampered with, take photos and record a video while opening it. This helps us claim from the courier and approve your exchange faster. If the damage is clear, you may also refuse the delivery and email us immediately.
If your order arrives damaged, defective, incorrect or with missing parts, follow the process in our Cancellation, Exchange & Refund Policy. You must email us within 48 hours of delivery with your order number and photos or video.
If your package does not arrive within 15 days of dispatch, or tracking shows it as lost, email support@orcarobotics.in with your order number. We will investigate with the courier. If the package is confirmed lost, we will send a replacement or refund your payment, as set out in our Cancellation, Exchange & Refund Policy.
If your order contains several items, we may ship them separately, depending on stock. You will not be charged extra for this, and you will receive tracking details for each shipment.
Delivery schedules, shipping charges and delivery locations for bulk or institutional orders are confirmed in the quotation or agreement for that order, and those terms apply if they differ from this policy.
E-books and other digital products are delivered by email or a download link after payment is confirmed, based on the timeline we inform you of at the time of purchase or in your order confirmation. Please check your spam folder, and contact us if you do not receive it within that timeline.
No physical shipping applies to workshops. Workshops are delivered at the venue, date and time agreed in the quotation or confirmation, and any related materials or access details are shared according to the schedule we inform you of.
We may update this policy from time to time. The updated version will be posted on this page with a revised effective date. The policy in force when you place your order applies to that order.
ORCA Robotics LLP
MIG 328, 16th Cross, Navanagar, Hubballi, Karnataka, India
Email: support@orcarobotics.in
Phone: +91 81470 13284
Effective date: 2 October 2026
